Terms & Conditions

Effective date: August 1, 2025

By booking or using services from Drip-N-Shine LLC (“we,” “us,” or “our”), the customer (“you,” “your,” or “client”) agrees to the following Terms & Conditions.

1. Presence, drop-off & vehicle movement (we do not drive vehicles)

You must be present and ready to drop off your vehicle in the designated car wash area at your scheduled wash time.

We do NOT drive or move vehicles. If your vehicle needs to be moved at any time (for example for shade, runoff compliance, or an HOA or management directive), you must be available and ready to move it at the technician’s discretion.

You agree to be present at the start and end of your wash. We will return keys directly to you at completion.

If you are not available at start or completion, or cannot timely move your vehicle when requested, we may cancel or assess additional wait, overage or interference fees.

2. Mobile service location requirements

We are a mobile car wash and will arrive at the location you specify at the time of booking. You are responsible for ensuring the location permits car washing and provides the space and access needed for our vehicle.

Access & clearance requirements

• Our mobile van requires a minimum vertical clearance of 11 feet.
• Locations must be free of obstacles such as low trees, signs, awnings, arches, gates or parking structures that prevent access.
• We need enough space to park directly in front of or behind your vehicle.

If we arrive and the site is inaccessible, unsafe, or lacks sufficient clearance, we reserve the right to deny service, and cancellation fees will apply.

Location approval & denials

• If the location is in a public or shared business area and service is denied or halted by city or county officials, business owners or managers, cancellation fees will apply.
• If the location is within an HOA-regulated property and service is denied, cancellation fees still apply. (Our silent setup is HOA-friendly.)
• It is your responsibility to verify the service location is permitted, legal and safe before your appointment.

3. Authority, HOA or property interruption

If we are asked to leave the premises by any HOA, law enforcement, property manager or other authority, the service will be considered fulfilled, and no refund or reschedule will be issued.

4. Vehicle & site condition

Vehicles must be safe and operable.

Heavy or excessive soilage fees may apply for excessive mud, pet hair, sand, glitter or severe interior soil; we may reschedule or cancel if conditions exceed the booked service.

We may deny interior service if hazardous or unsanitary materials are present.

Child seats: we do not remove, reinstall or clean child seats.

Aftermarket, tint, wraps and matte finishes: we use best practices, but aging films, wraps, trim, badges and adhesives may lift, cloud or peel. We are not responsible for failures due to non-OEM parts, prior installs, or pre-existing wear.

5. Belongings, weapons & valuables

Please remove all personal items before service, including electronics, documents, money and valuables.

All firearms and weapons must be removed from the vehicle before service begins.

We are not responsible for any missing, damaged or lost items.

6. Key drop-off & owner absence policy

If you will not be present at the start or completion of service, you must make prior arrangements for safe and timely key transfer.

We are not liable for issues related to unattended key exchanges.

We will wait a reasonable amount of time for key return, but extended delays may result in forfeiture of service without refund.

7. Payment terms

Full payment is due at the time of service, unless previously arranged in writing.

If payment is not made, future appointments may be denied until the balance is cleared.

8. Scheduling, timing, cancellations & rescheduling

• Changes or cancellations must be made at least 24 hours in advance.
• If you cancel with less than 24 hours notice or are not present, the full service amount will still be due.
• Reschedules within 24 hours may be treated as cancellations unless approved.

Arrival & grace period

• We offer a 30-minute arrival window (for example, a 1:15 PM booking means arrival between 1:15 and 1:45 PM).
• A 15-minute grace period is allowed for key exchange and vehicle readiness.
• If the vehicle is not prepared within this time, we may modify your package or decline service with the full charge applied.

9. Weather & force majeure

We may reschedule if conditions are unsafe (storms, lightning, flooding, extreme heat, freezing, and similar). In such cases, no cancellation fees apply.

We are not liable for delays or non-performance due to events beyond our reasonable control, including weather, utility failures, accidents, road closures, strikes and governmental actions.

10. Service limitations & results

We take pride in delivering high-quality, professional car wash services and are committed to excellence in every appointment.

However, we are not a detailing or restoration company. Our services do not include paint correction, buffing, polishing, or removal of built-up residue, overspray, hard water etching or similar long-term surface issues.

Some stains, odors, etching, oxidation, embedded brake dust, tar, sap or pet hair may not be fully removed without risking damage to surfaces. We will always aim for the best possible result within the safe limits of the wash service booked — but no specific outcome is guaranteed.

We do not use steamers for interior cleaning. Deep-set stains or long-sitting grime may not come out fully with our wash methods and are considered outside the scope of our services.

We avoid high-risk areas such as headliners, gauge clusters and speaker grilles. Unless booked separately, we do not wash engine bays or undercarriages.

11. Inspection, claims & disputes

Walk-through: we recommend a pre- and post-service walk-through when you’re present.

Claims window: submit any concerns in writing within 24 hours of completion, with photos.

Right to inspect & exclusive remedy: allow us a reasonable chance to inspect and, at our discretion, either (a) re-service affected areas or (b) issue a partial refund not exceeding the price paid for the affected service.

12. Photos & videos

We may take photos and videos for internal documentation and promotional use, with identifying details removed.

If you do not consent to promotional use, you must notify us prior to service. Consent is assumed otherwise.

13. Legal notice (Texas residents)

These services are not covered by the “3-day cancellation rule” under Texas law.

These Terms are governed by the laws of the State of Texas and applicable local ordinances in the Austin and Hill Country region.

14. Changes to terms

We may update these Terms. The version posted on our website at the time of your booking or service applies to that appointment. Material changes will be noted by an updated effective date.

15. Customer agreement

By booking or using our services, you confirm and agree that:

• You have read, understood and accepted these Terms & Conditions.
• You will ensure the location is accessible, HOA-friendly and safe for service.
• You accept all risks related to unattended vehicles and key drop-offs.
• You accept our cancellation, denial and safety policies.
• You will remove all valuables, weapons and hazardous materials from the vehicle before service begins.
• You agree that payment is due at the time of service, and cancellation fees may apply under the stated conditions.